Remove Hello New User Pop Up “Virus”


In this article we are going to try and help you remove the Hello New User Pop Up “Virus”. Our instructions cover all Windows versions.

If you are reading this article, chances are you are dealing with constant ads, banners, pop-ups and messages and you don’t know how to get rid of them. Now, don’t leave this page, because here we will help you get rid of the annoying ads and clean your system. The probable source of your irritation could be a program that is called Hello New User Pop Up and you should know that this is typical ads-displaying software, which is better known under the name “adware”. You may not be aware what exactly “adware” is and if it hides some kind of security risk for your system and safety. Therefore, we suggest you spend a few minutes to read the information we have shared below.

Adware does have a bad reputation and here you will understand why. In the next lines, we will describe its typical behavior, how it is distributed and what it can do when installed on your system. And this is not everything – at the end of the article, you will find a removal guide with proven steps that will help you save yourself from the ads invasion on your screen. Do have in mind that adware could be a bit tricky to uninstall, but with the help of our detailed instructions we are sure you will be able to remove it with ease.

What is the real source of the ads?

The ads are not loaded just out of anywhere on your screen. Normally, there is software that is responsible for loading ads while you browse and is usually installed deep in your system in order to perform several ads-displaying activities. This software is called adware. So, in order to stop the ads, first, you need to remove the adware that is loading them. This is exactly what we are going to show you in the removal guide below. But before that, there are a few things that are good to know.

Adware is like an “online billboard”

As you may know, The Internet is a perfect place for advertising. Therefore, adware programs like Hello New User Pop Up are specially designed to display advertisement messages. Technically, these programs could be called “the online billboards” because they serve the same purpose as the standing billboards we see on the streets every day. However, programs like Hello New User Pop Up use our computer screens to display the ads. Here are a few things to know about adware-like programs:


  • You are more likely to come across adware when you download and install free software from the web, because programs like Hello New User Pop Up usually come bundled inside the installation.
  • If you skip reading the EULA and you quick-install the free software, you may not notice that you are getting an adware alongside. This is why adware has a bad reputation: due to its sneaky way of installation inside the system. However, your approval when you press the “OK” button of the installation package is needed for the program to be installed.

Security risk:

  • Adware is often mistaken with a virus due to its intrusive and irritating behavior. However, the truth is that adware programs are legal pieces of software that are serving the online advertising industry purposes.
  • It is important to note that adware like Hello New User Pop Up cannot perform malicious activities on your machine. Viruses, on the other hand, are illegal forms of cybercrime. The most notorious ones like Ransomware and Trojans can encrypt your files, lock the system, destroy your data or introduce more viruses. Adware cannot be related to any of these activities, however, its ads-displaying behavior may be a source of browser related disturbance and irritation.

Hello New User Pop Up Activities:

  • Adware may display a constant flow of advertising messages and redirect your searches to promotional pages and hot offers.
  • Adware may collect browser-related data and track your browsing activity in order to optimize its ads according to your searches.
  • Collected data could be sent to the adware developers that may use it to optimize the advertising campaigns, or could be sold to third parties.
  • During the ads displaying activity some system resources may be used, which may lead to some sluggish system performance.
  • Loading the ads may eat up your Internet usage and hit you in the bill in case you are paying for a data package.

This pretty much sums up everything that an adware program could possibly do while on your system. You have probably noticed, however, that there is no quick option to stop the ads from being displayed. Uninstalling the adware like the other programs is also not possible. Therefore, you will need to juggle the panel a bit more in order to manually delete the Hello New User Pop Up files. The steps below will guide you through the whole process and will help you get rid of the annoying ads with just a few clicks.

Hello New User “Virus” Removal

Many types of malware will restrict your access to their core files. It is highly recommended that you reboot your PC in safe mode before attempting to use this guide.

  • To enable Safe Mode reboot you PC, then hit F8 repeatedly. When the corresponding menu opens please select Safe Mode with Networking.

WARNING! If you are using Windows 8,0 or later and/or your operating system is installed on a fast SSD drive this may fail to work. In this case click here to see how to start your PC in Safe Mode.

#1: Uninstall the malicious program from your control panel


Enter control panel to look for any suspicious programs, which may have installed on your PC. To do that:

  1. Navigate to your Desktop
  2. Press simultaneously the Win button together with the R button (Win+R)
  3. In the Run window that just opened type appwiz.cpl

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  1. Go through the list of programs and find the Hello New User “Virus” or anything else that may seem suspicious. Right-click on it and choose the uninstallation option

WARNING! Carefully read any confirmation messages that may be created in the process. Sometimes you may get offers to download more Adware applications and this can be linked to either the Yes or the No answer depending on the wording!

  • Optional:

Go through the list of programs again and check online for any potentially unwanted programs. We have an article that covers this awesome free software that makes sure that your computer is free from bloatware and programs that you don’t need.

#2: Remove Hello New User “Virus” From Chrome

Now we’ll remove the extensions that the malware has attached to your browser.

  1. Open your Google Chrome browser.
  2. Type chrome://extensions/  in the URL address bar and press Enter.
  3. Click on “Developer Mode” on the top right and look for the extension installed by Hello New User and anything that might be related to it. Copy their IDs (the string of letters), then remove them by clicking on the trash bin icon.

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  1. Type Regedit in the Windows Start Menu and press Enter. Go in : HKEY_LOCAL_MACHINE\SOFTWARE\Google\Chrome\Extensions and delete the entries corresponding to the suspicious IDs you recorded.

#3: Remove Hello New User From Firefox

  1. Open Mozilla Firefox browser.
  2. Type “about:support” in the URL address bar and press Enter.
  3. Click on the “Refresh Firefox” button on the right and confirm.

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#4 Remove Hello New User From Internet Explorer

  1. Open your Internet Explorer internet browser.
  2. Click on the Gear icon on the up right, then on manage add-ons.
  3. Go through the list disable any suspicious extensions.

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#5 Remove any leftover parasitic processes


From the task manager:

  1. Use Ctrl + Shift + Esc and open the Task manager, then click on the Processes
  2. Go through the list of processes and look for unknown or otherwise suspicious entries.
  3. If you see anything suspicious right click on the process and shoes Open File Location, then terminate the process and delete any files you find in the directory.

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WARNING! If the directory you open from this menu has no files inside of it it’s probably because the malware has hidden them. You need to reveal hidden files and folders in order to be able to see them. Click here if you don’t know how to do that.

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From the start menu:

  1. Press simultaneously the Win button together with the R button (Win+R)
  2. In the Run window that just opened type msconfig
  3. Click on the Startup tab.

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This menu controls which programs are loaded when windows starts after a reboot. Disable anything that seems suspicious. Optionally you can also disable any program that you don’t need and also has a high impact on your startup time.

Feel free to write to us in the comment section with any questions that you may have. Also if we have been helpful to you please share this article to help us reach more people like you.  

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